Refund and Return Policy

Last updated: 5 August 2026

Change-of-Mind Returns

We do not offer change-of-mind refunds or exchanges for:

• Party and event products

• Clearance or final-sale products

For other products, you may request a return within seven days of receiving your order.

To qualify for a change-of-mind return, the product must be unused, undamaged and in its original condition and packaging. Proof of purchase is required.

Please email dmhomeparty@gmail.com with your order number before returning anything. Returns sent without contacting us first may not be accepted.

Customers are responsible for return delivery costs for change-of-mind returns. Original delivery charges are not refundable. We recommend using a tracked delivery service, as we are not responsible for items lost during return delivery.

Faulty, Damaged or Incorrect Products

If your product arrives damaged, is faulty, does not match its description or you receive the wrong product, please contact us as soon as reasonably possible at dmhomeparty@gmail.com.

Please provide:

• Your order number

• A description of the problem

• Clear photographs of the product

• Photographs of the packaging and delivery label, where relevant

Please keep the product and its packaging. We may require the product to be returned or made available for inspection before providing a remedy.

Where the product does not meet the guarantees under the Consumer Guarantees Act 1993, we will provide an appropriate remedy, which may include a repair, replacement, refund or other remedy required by law. Eligible return delivery costs will be covered or arranged by us.

The seven-day change-of-mind period and the exclusions for party, event and clearance products do not limit your rights regarding faulty, damaged or misdescribed products.

Returning an Online Order

After contacting us and receiving return instructions, an approved online return may be sent back or returned in person to:

DM Home & Party
387 Great South Road
Ōtāhuhu, Auckland 1062

Please include your name and order number with the returned product.

Refunds

We will inspect returned products and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

Order Cancellations

Please contact us immediately if you wish to cancel or change an order. We will try to assist, but an order cannot usually be cancelled after it has been packed or dispatched.

Consumer Rights

Nothing in this policy limits or excludes any rights or remedies available under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or any other applicable New Zealand law.

Contact

Email: dmhomeparty@gmail.com
Phone: 021 108 9658