Shipping Policy

Last updated: 5 August 2026

This Shipping Policy applies to orders placed through DM Home & Party. DM Home & Party is operated by L J L Enterprises Limited.

Delivery Area

We currently deliver to addresses within New Zealand.

A physical street address is required because most courier services cannot deliver to PO Boxes. Some remote locations may have limited delivery options.

Shipping Charges

Shipping charges are calculated based on the delivery address and the size and weight of the products ordered. The applicable delivery charge will be displayed at checkout before payment.

Rural delivery charges may apply. Please ensure your address is correctly identified as rural when completing checkout. If an incorrect delivery option is selected, we may contact you before dispatch to arrange payment of any additional delivery charge.

Large, heavy or oversized products including suitcase sets, large mats, backdrop stands and bulk event products may require specialised delivery and may cost more to ship.

Shipping charges displayed at checkout may not be accurate for large or bulky items. After you place your order, we will contact you to confirm the correct shipping cost based on the item and your delivery location. Any additional shipping charge must be paid before dispatch.

If a delivery rate is not available for your address at checkout, please contact us at dmhomeparty@gmail.com for assistance.

Order Processing

Orders are normally processed within 1–2 business days after payment has been confirmed.

Orders placed on weekends or public holidays will be processed on the next available business day. Processing may take longer during busy periods, public holidays, promotional events or when an order contains large quantities or oversized products.

We will contact you if there is a significant delay or if an item becomes unavailable.

Estimated Delivery Times

Estimated delivery times after dispatch are:

• Auckland: approximately 1–3 business days

• Other North Island locations: approximately 2–5 business days

• South Island: approximately 3–7 business days

• Rural addresses: please allow an additional 2–3 business days

• Large or oversized orders: delivery may take longer depending on the freight service and destination

These timeframes are estimates only. Courier delays, severe weather, public holidays, peak periods and other circumstances outside our reasonable control may affect delivery.

Order Tracking

Where tracking is available, tracking information will be sent to the email address or phone number provided with your order after dispatch.

Please allow some time for the courier’s tracking system to update.

Local Collection

Where local pickup is offered at checkout, orders may be collected from:

DM Home & Party
387 Great South Road
Ōtāhuhu, Auckland 1062

Please wait until you receive confirmation that your order is ready before visiting the store. You may be asked to show your order confirmation or identification when collecting your order.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including the correct postcode, unit number, business name and rural delivery details where applicable.

Please contact us as soon as possible if you notice an error. We will try to update the address, but changes may not be possible after an order has been dispatched.

If an order is returned because the address was incorrect, incomplete or inaccessible, reasonable redelivery costs may be charged before the order is sent again.

Receiving Your Order

Please ensure there is a safe and accessible location for delivery.

If you give the courier authority to leave your order unattended, please select a secure location protected from weather and visible public areas where possible.

For large or oversized deliveries, someone may need to be present to receive the order.

Missing or Delayed Orders

If your order has not arrived within the estimated timeframe, please check the courier tracking information first.

If you still cannot locate the order, contact us at dmhomeparty@gmail.com with your order number and delivery address. We will investigate the delivery with the courier.

Products Damaged During Delivery

Please inspect your order as soon as reasonably possible after delivery.

If a product arrives damaged, contact us promptly at dmhomeparty@gmail.com and provide:

• Your order number

• A description of the damage

• Photographs of the product

• Photographs of the packaging and shipping label

Please retain the damaged product and its packaging while we investigate. We may need the item returned or inspected before arranging an appropriate remedy.

Nothing in this Shipping Policy limits your rights under the Consumer Guarantees Act 1993 or any other rights that cannot legally be excluded under New Zealand law.

Contact Us

If you have any questions about shipping or delivery, please contact:

DM Home & Party
Email: dmhomeparty@gmail.com
Phone: 021 108 9658
Website: https://dmhomeparty.co.nz/